A new concern or a first assessment
New treatment consultation
$42.00AUD / consultation
- An assessment of your symptoms and history
- A phone consultation with an Australian doctor
- Referrals, certificates or an eScript where appropriate
Erection problems are common, and worth a proper conversation.
Talk to an AHPRA-registered Australian doctor about erectile dysfunction from home, in private. Your doctor asks about your health, your heart risk and what is going on, discusses your options, and can arrange blood tests, a referral or an eScript where clinically appropriate.
Prescription consultation $42.00 AUD. One-off fee. Medicare details required. Prescriptions are issued only when clinically appropriate.
A doctor makes the call.
Your history, your erectile dysfunction, and a conversation about what comes next.
Call triple zero (000) for an ambulance if you have chest pain that is severe, getting worse or lasting more than ten minutes, or if someone collapses.
Our doctors prescribe and refer where telehealth is clinically appropriate. A physical examination, a blood pressure measurement and blood tests for glucose, cholesterol and, where needed, an early morning hormone level all need an in-person visit or a pathology collection centre. Telehealth suits talking through your history, reviewing medicines you already take, checking your mood and relationships, and going over your heart risk factors. If you need an examination or a test, your doctor will tell you and point you to the right service.
How it works
You will need your phone and Medicare details, and you must be in Australia. Waiting times depend on demand and clinical availability.
A short online form about your symptoms, history and what you need. Check the consultation fee before you continue.
An AI screening call asks about your symptoms and health history so your doctor starts with the full picture. After the call you join the doctor queue.
An AHPRA-registered Australian doctor phones you, reviews your preconsult and talks through what is right for you, in real time.
Advice and a plan for your erectile dysfunction. Where clinically appropriate, an eScript token by SMS, a referral or a medical certificate. If the doctor completes the consult without prescribing, the consultation fee still applies. We refund the fee only when we cannot deliver the consultation.
Your consultation
How long the problem has been going on, how often it happens, other health conditions, your heart risk factors, your mood and relationships, and any medicines you already take, including heart medicines.
Addressing causes such as blood pressure, cholesterol, diabetes or stress, lifestyle changes, psychological support, and prescription medication where your doctor considers it appropriate.
Follow-up to see how things are going, review of any treatment, and how erectile dysfunction fits with the rest of your health over time.
Blood tests, referral to a urologist or psychologist, and when a physical examination or an in-person review is the right next step.
Consultation fees
One consultation fee. It includes a phone call with an Australian doctor, who decides what is appropriate for your erectile dysfunction.
A new concern or a first assessment
$42.00AUD / consultation
One-off fees. No subscription. Medicines are dispensed by your pharmacy at the pharmacy's price, with PBS pricing where you are eligible. Medicare details are required; these consultations are not bulk billed.
A prescription is not guaranteed. If the doctor completes your consult and decides a prescription is not clinically appropriate, the consultation fee still applies. We refund the fee only when we cannot deliver the consultation. See our terms and refund policy.
Understanding the condition
Erectile dysfunction means having trouble getting or keeping an erection firm enough for sex. It is very common. Healthy Male reports that it affects about one in five Australian men over 40, and more than half of men over 50. It is also one of the health problems men are least likely to raise with a doctor, even though it is often the first sign of a condition that is worth finding early.
Most men have trouble with an erection now and then. That is normal, especially when you are tired, stressed or have been drinking. Erectile dysfunction is when the problem keeps happening over weeks or months. It can affect your confidence, your mood and your relationship, and it is not something you simply have to accept as part of getting older.
In the Australian 45 and Up Study of 108,477 men, 61 per cent had some degree of erectile dysfunction, according to a 2017 review in the RACGP journal Australian Family Physician. The same review found that only 30 per cent of men with moderate to severe symptoms had discussed it with a health professional.
An erection depends on healthy blood vessels, nerves and hormones, as well as your state of mind. Physical causes include narrowed blood vessels, diabetes, high blood pressure, high cholesterol, low hormone levels, nerve damage and the side effects of some medicines. Smoking, drinking too much alcohol, carrying extra weight and not exercising all add to the risk.
Psychological causes include stress, anxiety, depression, worry about performance and strain in a relationship. In many men the causes are mixed: a physical problem starts it, and worry keeps it going. Your doctor will ask about both.
The blood vessels that supply the penis are small. When blood vessels start to narrow, these are often among the first to be affected. That is why healthdirect notes that erectile dysfunction is often the first sign of cardiovascular disease, diabetes, high blood pressure or high cholesterol. The RACGP review found it typically appears about three years before heart symptoms.
This is the reason a consultation about erectile dysfunction is also a consultation about your heart. Your doctor will ask about your blood pressure, cholesterol, blood sugar, smoking and family history, and may suggest blood tests. Finding a problem at this stage gives you time to act on it.
Management starts with the cause. Treating high blood pressure, high cholesterol or diabetes, stopping smoking, cutting back on alcohol, moving more and sleeping better can all help. Psychological support helps when stress, anxiety or relationship problems are part of the picture. Your doctor may also discuss prescription medication where they consider it appropriate. Tell your doctor about any heart medicines you take, because some do not mix safely with some treatments.
Follow-up matters. Your doctor will want to know how things are going, whether any treatment suits you and whether your heart risk factors are being looked after.
See a doctor if erection problems have lasted more than a few weeks, if they are affecting your mood or relationship, or if you have not had your blood pressure, cholesterol or blood sugar checked in a while. Seek medical help immediately for an erection that lasts longer than four hours or is painful. Call triple zero (000) for chest pain during sex that is severe, getting worse or lasting more than ten minutes.
What a consultation about erectile dysfunction can and cannot do, and how the process works.
Yes. You can talk to an AHPRA-registered Australian doctor about erectile dysfunction through a real-time telehealth consultation. You complete a short online form and an AI preconsult call, then a doctor phones you, reviews your history and discusses your options. The doctor decides what is clinically appropriate. Completing a form or paying a fee does not mean a particular outcome.
No. A telehealth consultation suits both a review of erectile dysfunction you already manage and a first conversation about new symptoms. If your doctor thinks you need an examination, a test or an in-person appointment before anything else, they will say so and point you to the right service.
Where clinically appropriate, yes. Your doctor decides after speaking with you and reviewing your history. Some medicines cannot be prescribed by telehealth, and some situations need an in-person examination or a test first. If your doctor prescribes, your eScript token arrives by SMS for use at a pharmacy. If they complete the consult without prescribing, the consultation fee still applies. Doccy refunds the fee only when we cannot deliver the consultation.
A prescription consultation costs $42.00 AUD. This is a one-off consultation fee. It is not the price of medicine and there is no subscription. If a doctor prescribes, you pay your pharmacy separately, with PBS pricing where you are eligible. Medicare details are required and the consultation is not bulk billed.
Erectile dysfunction is not always suitable for telehealth. If your doctor thinks you need to be seen in person, they will explain why and recommend a next step, such as your usual GP, a pathology collection centre or an emergency department. Completing that consult without a prescription is still a completed consultation, and the fee applies. Doccy refunds the consultation fee only when we cannot deliver the consultation. In an emergency, call triple zero (000).
Usually more than one thing. Physical causes include narrowed blood vessels, diabetes, high blood pressure, high cholesterol, low hormone levels, nerve damage and the side effects of some medicines. Smoking, alcohol, extra weight and lack of exercise add to the risk. Psychological causes include stress, anxiety, depression and relationship strain. Often a physical problem starts it and worry keeps it going. Your doctor asks about all of these to work out what is most likely in your case.
It can be. healthdirect notes that erectile dysfunction is often the first sign of cardiovascular disease, diabetes, high blood pressure or high cholesterol. The small blood vessels in the penis tend to narrow before the larger vessels around the heart do. A 2017 RACGP review found it typically appears about three years before heart symptoms. That is why your doctor asks about your heart risk factors and may suggest blood tests, even if you only came to talk about erections.
Often, yes. Because erectile dysfunction can be linked to diabetes, high cholesterol and low hormone levels, your doctor may arrange blood tests for blood sugar, cholesterol and, where indicated, an early morning hormone level. Your doctor sends a pathology request and you have the sample taken at a collection centre near you. A physical examination and a blood pressure measurement need an in-person visit, so your doctor may also suggest seeing your regular GP.
Sometimes. If the cause is stress, anxiety or a relationship problem, psychological support can make a real difference. Stopping smoking, drinking less, losing weight, exercising regularly and sleeping better help blood vessel health and can improve erections over time. Treating high blood pressure, cholesterol or diabetes matters too. Your doctor will talk through what is realistic for you. Where they consider prescription medication appropriate, they will discuss that as well. No outcome can be promised.
Yes. Your consultation is a private phone call between you and an AHPRA-registered doctor. Your health record is held under Australian privacy law and the same confidentiality rules that apply in any GP clinic. Nothing about your consultation is shared with your employer or family. If your doctor prescribes, your eScript arrives on your phone by SMS and you choose which pharmacy to use. Doccy does not post or deliver medicines.
Medical emergency? This service is not for urgent care. If you believe you or someone else is in danger, call 000 immediately.
Share your history, speak with an Australian doctor by phone, and understand your next step.
Prescriptions are issued only when clinically appropriate.
Doccy consultations are provided by AHPRA-registered Australian doctors who are responsible for their clinical decisions. This page describes the condition and our service; it is not personal medical advice. Not every request is suitable for telehealth. For emergencies, call 000.
Medically reviewed byDr. Louis J Sisk
BSc(Hons) MBChB MRCS(Glasg) MTrauma(Dist) APRCSA
Last reviewed 15 September 2026Editorial policy