How can we help?
Find answers to common questions about using Doccy. Browse by category or search for a specific topic.
Account & Profile
Manage your account settings, personal details, and notification preferences.
Billing & Payments
Understand pricing, payment methods, invoices, and Medicare rebates.
- How to cancel your Doccy Plus subscriptionCancel Doccy Plus from your account, without signing in, or by email. Includes tips if you cannot see your subscription or consult history.
- How to access your invoicesFind, download, and manage your consultation invoices and payment history.
- Does Doccy bulk bill medical certificates?Doccy does not bulk bill. We charge transparent low fees instead of billing Medicare.
Consultations
Everything you need to know about booking, attending, and following up on consultations.
- Are Doccy Medical Certificates Legit?Why Doccy certificates are legally valid, who issues them, and how the company is verified.
- Can My Boss Deny My Medical Certificate?What Australian workers need to know about their rights when an employer questions or refuses a medical certificate.
- How to Find and Download Your Medical CertificateA step-by-step guide to accessing your approved Doccy medical certificate from the patient dashboard.
Privacy & Security
How we protect your data and what controls you have over your information.
Still need help?
Can't find what you need? Submit a support ticket and our team will get back to you.