A medical document from a clinician confirming your condition and the dates you're unfit to travel, often used for travel insurance claims or cancellation/deferral requests. Insurers commonly expect the diagnosis/onset and the period you couldn't travel.

Many organisations accept telehealth certificates when issued after a proper clinical assessment by a registered practitioner, but requirements vary by airline/insurer and sometimes a specific airline form is required.

To reduce back-and-forth, include: your ID details, diagnosis/reason (where appropriate), dates you're unfit to travel, clinician name/registration, signature/stamp and contact details. Travel insurers may also want diagnosis date/onset and unfit period.

Sometimes, yes - airlines can require medical clearance and their own forms for assessment (especially for complex conditions, oxygen/equipment, infectious disease risk, pregnancy, etc.).

Most AU telehealth flows are designed for same-day turnaround (often minutes to a couple of hours depending on the service and clinical appropriateness). Our AHPRA-registered doctors are available 7 days a week with standard wait times below 30 minutes.